How can we help?
CosecScribe support covers the iOS app, the web app, billing, and your data. For product questions, start with the FAQ.
What to include
A short note is enough. These details help us fix it faster:
- The email on your CosecScribe account
- iPhone or web, and the app version if you have it (Profile → bottom of the screen)
- What you were doing, and what went wrong
- The time it happened, in your local time
Do not send audio files, full transcripts, or passwords.
Account and sign-in
Sign in with the same email you used to create the account. If you cannot get in, email us from that address and say you need help signing in.
Subscriptions and billing
iPhone subscriptions are billed by Apple. Manage, cancel, or restore them in iPhone Settings → your name → Subscriptions → CosecScribe.
New accounts include a 7-day unlimited trial. After that, Weekly and Monthly plans keep transcription, chat, and minutes unlimited.
If a charge looks wrong, email hello@cosecscribe.com with the Apple receipt date and we will look it up.
Transcription and minutes
Upload audio from Home. When it finishes you get a transcript with speaker labels, a summary, and action items. Minutes are generated from that transcript.
If a job fails or stalls, tell us the file type (for example M4A or MP3) and roughly how long the recording is. Do not attach the file unless we ask.
Your data
Audio is deleted after transcription. You can delete a transcript in the app at any time. Auto-delete after 30 days is in Profile.
To delete your account and remaining data, email us from the address on the account. Read the Privacy Policy andTerms of Service for the full rules.
Contact
Email: hello@cosecscribe.com
App: cosec.cosecscribe.com
Website: cosecscribe.com